Shipping Policy

Shipping Policy

Overview

Welcome to RC Fly World! We are committed to providing you with exceptional service and a smooth shipping experience. This Shipping Policy outlines the terms and conditions regarding the shipping of products purchased from our online store, based in New Jersey.

Shipping Methods

We offer a variety of shipping methods to cater to your needs:

  • Standard Shipping: Typically delivered within 1-5 business days.
  • Expedited Shipping: Typically delivered within 1-3 business days.

Shipping Rates

Shipping rates are calculated based on the weight of the package and the destination. The shipping cost will be displayed at checkout before you complete your purchase.

Processing Time

All orders are processed within 1-2 business days. Orders are not processed on weekends or holidays. If we are experiencing a high volume of orders, processing times may be delayed. We will notify you of any significant delays.

Order Tracking

Once your order has shipped, you will receive a shipment confirmation email containing your tracking number(s). The tracking number will be active within 24 hours.

Shipping Locations

We currently ship to addresses within the United States. International shipping is not available at this time.

Delivery Issues

If you experience any issues with your delivery, please contact our customer service team at john@rcflyworld.com or ‪(856) 248-0288‬. We will be happy to work with you to resolve any problems!

Lost or Damaged Packages

We are not responsible for packages lost or damaged in transit. If you receive your order and it is damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Returns and Refund Policy

Returns Information

Returns can be made in person at our physical location:

RC Fly World
2305 Garry Rd Ste A,
Cinnaminson, NJ 08077

Refunds

Refund requests must be submitted within 30 days of receiving your goods. We accept refund requests for goods purchased from our site for the following reasons:

  • The received item does not match the description.
  • The received item is the wrong size.
  • Change of mind (subject to a 10% restocking fee).

Refunds are not applicable to the following items:

  • Items showing signs of wear or damage.
  • Opened items without original packaging.

If an item is received damaged or incorrectly shipped, please contact us immediately at (856) 248-0288.

Once we receive and inspect your return, we will notify you via email regarding the approval or rejection of your refund.

Non-Returnable Items

  • Unsealed batteries and opened box electronics
  • Sealed goods subject to the manufacturer's warranty (we will assist you in obtaining the warranty service)
  • Custom orders

To process your return, a receipt or proof of purchase is required. Please do not send your purchase back to the manufacturer if you are requesting a refund from us.

If your refund is approved, it will be processed, and a credit will automatically be applied to your online account within a certain number of days.

Late or Missing Refunds

If you have not received your credit, please contact us at (856) 248-0288.

Sale Items

Only regular-priced items may be credited. Sale items are not eligible for refunds.

Exchanges

We only replace items if they arrive damaged. To exchange a damaged item for the same product, email us at john@rcflyworld.com and bring or mail your item to:

RC Fly World
2305 Garry Rd Ste A,
Cinnaminson, NJ 08077

Shipping Returns

To return your product, mail it to:

RC Fly World
2305 Garry Rd Ste A,
Cinnaminson, NJ 08077

You are responsible for paying your own shipping costs for returning your item unless the return is due to our error. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return was due to our error.

Depending on your location, the time it may take for your exchanged product to reach you may vary.

For more expensive items, consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee receipt of your returned item.

Contact Information

If you have any questions or concerns regarding our Shipping Policy, please contact us at:

  • Phone: ‪(856) 248-0288‬
  • Email: john@rcflyworld.com
  • Address: 2305 Garry Rd Ste A, Cinnaminson, NJ 08077

Thank you for shopping with RC Fly World!