FAQs

 

What types of products do you offer?

RC Fly World specializes in model rockets and essential building tools. Our product range includes kits such as the Estes 220 Swift Rocket Kit, designed for both beginners and experienced rocketry enthusiasts, as well as various tools like adhesive back sandpaper for achieving smooth finishes.

How can I ensure a successful rocket launch?

To ensure a successful rocket launch, it is crucial to follow the manufacturer's instructions included with your rocket kit. Additionally, selecting an appropriate launch site, checking weather conditions, and using the correct launch equipment are essential factors that contribute to a successful flight.

What is your return policy?

At RC Fly World, you may return most new, unopened items within 30 days of delivery for a full refund. Items must be in their original packaging and condition. Please note that certain items, such as gift cards and sale items, are non-returnable.

How long does shipping take?

Shipping times vary based on the selected shipping method. Standard shipping typically takes 1-5 business days, while expedited shipping can take 1-3 business days. For urgent needs, overnight shipping is available for orders placed before 2 PM EST.

What should I do if my order arrives damaged?

If your order arrives damaged, please inspect the package immediately and contact us at john@rcflyworld.com. We will evaluate the issue and provide a replacement or refund, including any shipping costs if eligible.

Do you offer international shipping?

Currently, RC Fly World only ships to addresses within the United States. International shipping is not available at this time.

How can I track my order?

Once your order has been processed and shipped, you will receive a confirmation email with a tracking number and a link to track your package in real time. Simply click the link or enter the tracking number on our website’s tracking page or the carrier’s website.

If you have any issues tracking your order or need further assistance, feel free to contact our support team—we’re happy to help!